Postmortem -
Read details
Nov 20, 17:03 EST
Resolved -
This incident has been resolved.
Nov 19, 17:42 EST
Monitoring -
Transaction processing has been restored. Inbound transactions will experience some delay as processing catches up. The team is currently monitoring.
Nov 19, 16:34 EST
Update -
We are continuing to work on a fix for this issue.
Nov 19, 15:44 EST
Identified -
We are still experience issues with latency within TrueCommerce Foundry application. The team is still in process of restoring all services.
Nov 19, 15:41 EST
Update -
We are continuing to monitor for any further issues.
Nov 19, 14:59 EST
Monitoring -
The latency issue has been resolved. The team is validating that transaction processing has been fully restored.
Nov 19, 14:58 EST
Update -
We are continuing to investigate. Customer will experience latency navigating the Transaction Manager application and transaction processing with TCNet and ecUtopia. TrueCommerce’s technical team is aware of the issue and working to resolve the issue.
Nov 19, 13:47 EST
Update -
We are continuing to work on a fix.
Nov 19, 13:33 EST
Update -
We are continuing to work on a resolution for the issue.
Nov 19, 11:45 EST
Update -
We are continuing to work on the issue and network transaction is also seeing latency.
Nov 19, 11:04 EST
Identified -
Our data center provider is experiencing an issue with connectivity. Our team is actively working with them on resolution.
Nov 19, 10:00 EST
Investigating -
We are currently investigating an issue that's introducing intermittent latency with login and some pages loading with TrueCommerce Foundry.
Nov 19, 09:48 EST