All Systems Operational

Uptime over the past 90 days. View historical uptime.
Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ecUtopia Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
99.99 % uptime
Today
Transaction Manager Operational
90 days ago
99.97 % uptime
Today
Pack & Ship Operational
90 days ago
100.0 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TrueCommerce Maintenance May 31, 2025 21:00 - Jun 1, 2025 02:00 EDT

Starting at 9:00 p.m. ET on Saturday, May 31, 2025 and ending by 2:00 a.m. ET on Sunday, June 1, 2025, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on May 31, 2025 and end by 2:00 a.m. ET on Sunday, June 1, 2025.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.
Posted on Apr 29, 2025 - 08:49 EDT
May 5, 2025

No incidents reported today.

May 4, 2025

No incidents reported.

May 3, 2025
TrueCommerce Foundry Maintenance
Completed - The scheduled maintenance has been completed.
May 3, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 06:30 EDT
Scheduled - We will be performing a TrueCommerce Foundry Product Update on Saturday, May 3rd, 2025, from 6:30 am ET to 8:30 am ET. This release is a part of our ongoing commitment to ensure the reliability and performance of TrueCommerce Foundry and Transaction Manager. Platform updates include technology architectural updates for performance scaling, security updates, and enhancements for in app engagement.

During this update, you will be unable to access the TrueCommerce Foundry applications, including Transaction Manager, Pack & Ship, Pulse, and others. You will see a maintenance notification upon visiting the login screen until the update is complete. This update will not impact the TrueCommerce Trading Network (VAN). Any transactions received from a trading partner during this period will be queued for processing immediately following the update.

If you have any questions or concerns regarding this upgrade, please do not hesitate to reach out to our support team.
Customer Support: Call 888.430.4489 or Submit a Support Ticket
Apr 24, 09:30 EDT
May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025
Issue: TrueCommerce Foundry Intermittent Access
Resolved - This incident has been resolved on 4/29 at of 1:30 Est .
Apr 30, 11:47 EDT
Update - Access to TrueCommerce Foundry has been restored. The team will continue to monitor.
Apr 29, 13:49 EDT
Update - We're still experiencing issues accessing TrueCommerce Foundry. The technology team is actively investigating.
Apr 29, 13:35 EDT
Monitoring - A fix has been implemented by a third party technology vendor at 12:15 Est and the team is monitoring the performance of the application.
Apr 29, 12:42 EDT
Identified - The TrueCommerce technology team continues to work with are third party provider on the issue.
Apr 29, 12:10 EDT
Investigating - We are currently experiencing an intermittent issue with access to Foundry applications after login. Users may experience delay loading the transactions page or receive an error message. The TrueCommerce technology team is currently investigating.
Apr 29, 11:40 EDT
Apr 29, 2025
Issue: TrueCommerce Foundry Intermittent Access
Resolved - This incident has been resolved. The issue occurred due to a third party VPN issue.
Apr 29, 09:58 EDT
Investigating - We are currently experiencing an intermittent issue with access to Foundry applications after login. Users may experience delay loading the transactions page or receive an error message. The TrueCommerce technology team is currently investigating.
Apr 29, 09:44 EDT
Apr 28, 2025
TCNet Transaction Latency
Resolved - All transactions have been successfully resent and the issue is resolved.
Apr 28, 21:59 EDT
Update - We have now successfully resent all critical transactions and are continuing to resend delayed functional acknowledgments.
Apr 28, 17:48 EDT
Update - The team is continuing to resend transactions that were delayed.
Apr 28, 13:03 EDT
Monitoring - TrueCommerce experienced a technical issue following our monthly security and software maintenance event that resulted in latency processing a subset of transactions on the network. Not all customers or transactions were impacted.

The issue started at 2:00 a.m. ET on Sunday, April 27th and the issue was identified and confirmed resolved at 7:30 a.m. ET on Monday April 28th. All impacted transactions are being reprocessed and our technical team is monitoring to confirm successful reprocessing. Out of an abundance of caution, TrueCommerce recommends validating for duplicate transactions.
Apr 28, 10:27 EDT
Apr 27, 2025
TrueCommerce Maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 21:00 EDT
Scheduled - Starting at 9:00 p.m. ET on Saturday, April 26, 2025 and ending by 2:00 a.m. ET on Sunday, April 27, 2025, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on April 26, 2025 and end by 2:00 a.m. ET on Sunday, April 27, 2025.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.
Apr 2, 17:26 EDT
Apr 26, 2025
Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025
B2B Gateway Communications Maintenance
Resolved - AS2 connectivity appears to be restored and we are seeing positive results from early monitoring. Thank you again for your patience and if you have any concerns, please use the support function in the B2B Gateway portal. This incident is now resolved.
Apr 21, 15:58 EDT
Monitoring - We currently experiencing an AS2 connectivity issues with the B2B Gateway network impacting transaction processing on Monday April 21st starting approximately at 2:00 PM Est. The TrueCommerce technical teams are performing maintenance to address the issue and connectivity.  It is our goal that this maintenance will resolve the intermittent communication delays permanently. 

We apologize for any inconvenience.
Apr 21, 15:06 EDT
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