All Systems Operational
Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
Customer Center ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
100.0 % uptime
Today
Transaction Manager Operational
90 days ago
100.0 % uptime
Today
Pack & Ship Operational
90 days ago
100.0 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
TrueCommerce Maintenance Jun 26, 20:00 - Jun 27, 03:00 EDT
Starting at 8:00 PM ET on Sat., June 26 and ending by 3:00 AM ET on Sun., June 27, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services.

During this maintenance period, you will experience an interruption in your service including the following applications and services: TrueCommerce Trading Network, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. Any inbound transmissions from your business partners that are retrieved by TrueCommerce between 8:00 p.m. ET and 3:00 a.m. ET will be processed immediately upon completion of the maintenance window. Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted FTP, will not be accepted until the maintenance period ends. Upon completion of the maintenance window, all direct connections will be accepted and queued up transmissions will be processed. We apologize for any inconvenience this may cause. For additional information, please visit the Customer Center.
Posted on May 5, 13:30 EDT
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021
Completed - The scheduled maintenance has been completed.
May 12, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 EDT
Scheduled - Important Notification: TrueCommerce Foundry Update

We will be performing a TrueCommerce Foundry Product Update on Tuesday, May 11, 2021 between the hours of 11:00 p.m. ET to 1:00 a.m. ET. This release is a part of our ongoing commitment to ensure the reliability and performance of TrueCommerce Foundry and Transaction Manager.

During this update, you will be unable to access the TrueCommerce Foundry applications, which include Transaction Manager, Pack & Ship, Pulse and others. Throughout the duration of this update, you will receive a maintenance notification upon login. This update will not impact the TrueCommerce Trading Network (VAN).
Apr 27, 09:34 EDT
May 11, 2021
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - This incident has been resolved.
May 7, 13:23 EDT
Monitoring - The team has identified the issue and restored order processing. We are currently monitoring orders to Pack & Ship.
May 7, 11:27 EDT
Investigating - We are currently experiencing some latency in orders being delivered to Pack & Ship. Orders will be delivered but may be delayed. We're currently investigating and working towards a resolution.
May 7, 11:00 EDT
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021
Completed - The scheduled maintenance has been completed.
May 2, 02:00 EDT
Verifying - Verification is currently underway for the maintenance items.
May 2, 01:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 21:01 EDT
Scheduled - Starting at 9:00 PM ET on Sat., May 1 and ending by 2:00 AM ET on Sun., May 2, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services.

During this maintenance period, you will experience an interruption in your service including the following applications and services: TrueCommerce Trading Network, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. Any inbound transmissions from your business partners that are retrieved by TrueCommerce between 9:00 p.m. ET and 2:00 a.m. ET will be processed immediately upon completion of the maintenance window. Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted FTP, will not be accepted until the maintenance period ends. Upon completion of the maintenance window, all direct connections will be accepted and queued up transmissions will be processed. We apologize for any inconvenience this may cause. For additional information, please visit the Customer Center.
Apr 2, 11:12 EDT
May 1, 2021