Connectivity issues impacting product and network access

Incident Report for TrueCommerce

Resolved

This incident has been resolved.

Posted Apr 21, 2020 - 08:40 EDT

Monitoring

The connectivity issue has been addressed. All systems are back online. We're actively monitoring.

Posted Apr 21, 2020 - 08:17 EDT

Investigating

We are currently experiencing connectivity issues with our data center provider. The team is actively working to correct the issues. All TrueCommerce products and network traffic are unavailable.

Posted Apr 21, 2020 - 07:22 EDT

This incident affected: Foundry Applications (Transaction Manager, Pack & Ship, Data Hub, Unified Commerce Hub, Pulse), Trading Network (TrueCommerce AS2, TrueCommerce Internal FTP), and Platform (Integration Mapping Tool, Scheduler).